Upon installation of HDMS2000 software, a technical instructor will provide a comprehensive training session for your personnel. First, auxiliary data file training will be implemented. Additional training will follow after data has been keyed into the auxiliary files. The additional training utilizes the auxiliary data entry and allows for advanced training. This advanced training is an intense three-day session. The user becomes completely familiar with their new hospital information software - HDMS2000. Some of the training exercises are; patient registration, transaction entry, account inquiry, insurance claims printing and transmission, payroll, and much more. For the next three months a technical instructor will periodically check in with your key personnel and review their progress. After which, your service and support will transition to support provided by the HDMS2000 Customer Support Department.
HDMS users meet twice a year for informative seminars that include demonstrations of the latest technology and software enhancements available to your hospital. This is an opportunity for users to voice recommendations and direct opinions to the product manager. Software application clinics are scheduled for future seminars. Because of our user-driven philosophy, we depend on our hospitals to select the areas where they need training. We also try to provide allied vendors an opportunity to demonstrate their services and/or products. The end result of these gatherings is immeasurable.
HDMS support is just a "beep" away! One call to the HDMS "hot line", and customer support will call back with the required assistance. This service is twenty-four (24) hours a day, seven (7) days a week, three hundred and sixty-five (365) days a year.
Data Systems Management publishes a bi-monthly
newsletter
that periodically suggests HDMS2000 application tips and features. Upcoming events, general announcements, and other information make it just one more customer support tool for you and your hospital.